Your Rights and Privacy
At Beach Road Clinic, we are committed to being transparent, safe, and compliant in everything we do. This page brings together important information about your rights as a patient and how we handle your data, along with our key legal and regulatory policies.
Here you will find:
- Terms & Conditions for using our website
- Privacy Policy
- Cookies Policy
- Medical Disclaimer
- Care Quality Commission (CQC) statement
- Accessibility Statement
- Data Protection / GDPR Statement
- Equality & Diversity Commitment
- Safeguarding Statement
- Fee & Payment Policy (with Debt Liability clause)
- Patient Rights & Responsibilities
- Patient Complaints Policy
- Contact Details
- Copyright
Please take a moment to review this information so you know how we protect your privacy, maintain quality standards, and ensure your rights are respected.
1. Terms & Conditions
These terms govern your use of the Beach Road Clinic website. By accessing or using this website, you agree to comply with these terms in full. If you do not agree, you must not use this website.
Intellectual Property
All website content (text, images, graphics, and other materials) is owned by Beach Road Clinic or our licensors. All rights reserved. No content may be copied, republished, or distributed without our prior written consent.
Use of Website
You may view, download, and print pages from the website for personal use only.
You must not:
- Republish content elsewhere.
- Use material for commercial purposes without permission.
- Remove copyright or proprietary notices.
Website Content
We aim for accuracy, but content is provided “as is” without warranties. It may be updated or removed without notice.
Medical Information Disclaimer
This website provides general health information only. It is not a substitute for medical advice. Always consult a qualified healthcare professional regarding medical concerns.
Limitation of Liability
We exclude all liability, to the fullest extent permitted by law, for direct, indirect, or consequential loss arising from the use of this website.
This does not limit liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be excluded under law.
Third-Party Links
We are not responsible for third-party websites linked from this site.
Governing Law
These terms are governed by English law. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
2. Privacy Policy
Beach Road Clinic is committed to protecting your privacy.
Information We Collect
- Information about your visits to our website (IP address, browser type, referral source, etc.).
- Information you provide via forms, enquiries, or bookings.
- Information relating to transactions or services purchased.
How We Use Your Data
We may use your data to:
- Improve website usability.
- Send non-marketing information relevant to your enquiries.
- Send marketing communications where you have consented (you can opt out anytime).
- Provide anonymised statistical reports (not linked to individuals).
Disclosures
We may disclose your information:
- If required by law.
- In connection with legal proceedings.
- To defend our legal rights or prevent fraud.
- To prospective buyers/sellers of our business.
We will not share your personal information with third parties except as stated above.
Your Rights
- You may request access to the personal data we hold. A fee may apply.
- You may instruct us not to use your data for marketing at any time.
3. Cookies Policy
What Are Cookies?
Cookies are small files stored in your browser. They help websites function properly, improve usability, and collect anonymous visitor information.
Types of Cookies We Use
Functional Cookies – Essential for core site functionality.
Example: ASP.NET_SessionId (deleted when you close your browser).
Analytics Cookies – Help us understand how visitors use the site.
Examples: _ga, _gid (Google Analytics).
Marketing Cookies – Track browsing behaviour to personalise ads and measure campaign effectiveness.
Examples: NID, IDE (Google/DoubleClick).
Managing Cookies
You may refuse or delete cookies in your browser settings. Blocking cookies may affect site functionality. For details, visit aboutcookies.org.
4. Medical Disclaimer
The information on this website is provided for general purposes only and does not constitute medical advice, diagnosis, or treatment.
Always seek professional advice from your GP, physiotherapist, or other qualified healthcare provider. Do not delay seeking medical advice because of something read on this website.
Beach Road Clinic accepts no liability for any harm, injury, or loss caused by reliance on this website’s information.
5. Care Quality Commission (CQC)
Beach Road Clinic is regulated by the Care Quality Commission (CQC) in England. The CQC monitors, inspects, and regulates healthcare providers to ensure quality and safety standards.
You can view our registration and inspection reports at office or by writing to CQC.
6. Accessibility Statement
Beach Road Clinic is committed to providing accessible digital services for all users.
We are proud to be part of the UK Government’s Disability Confident Scheme, reflecting our commitment to inclusivity in both our workplace and services.
Our website is designed to be accessible with screen readers and assistive technologies.
If you encounter accessibility issues or need information in an alternative format, please contact us:
- Speaking to a member of staff.
- Calling us: 07955 716 555
- Emailing: BeachRoadClinic@gmail.com
- Writing to: Beach Road Clinic, 32 Beach Road Littlehampton BN17 5HT
7. Data Protection & GDPR Statement
Beach Road Clinic is committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Our Legal Basis for Processing Data
We process personal and health-related information on the following lawful bases:
- Consent – when you have given clear consent for us to process your data.
- Contract – when processing is necessary for the provision of treatment or services you request.
- Legal Obligation – when required to comply with law or regulation.
- Legitimate Interests – for running and improving our services, unless these interests are overridden by your rights.
Your GDPR Rights
You have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request erasure of data (where legally possible).
- Restrict processing in certain circumstances.
- Data portability (to transfer your information).
- Object to processing, including marketing.
- Complain to the ICO if you believe your rights have been breached (www.ico.org.uk).
For any data protection queries, please contact our Data Protection Lead at BeachRoadClinic@gmail.com
8. Equality & Diversity Commitment
Beach Road Clinic provides care to all patients without discrimination. We comply with the Equality Act 2010 and are committed to ensuring that no individual is treated less favourably on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
9. Safeguarding Statement
We are committed to safeguarding children, young people, and vulnerable adults. All staff are trained in recognising and responding to safeguarding concerns, and appropriate safeguarding procedures are in place.
If you have safeguarding concerns relating to Beach Road Clinic, please raise them with our Safeguarding Lead at BeachRoadClinic@gmail.com
10. Fee & Payment Policy
Beach Road Clinic provides both NHS-funded (if applicable) and private services. For private services, patients are responsible for ensuring that fees are paid in full and on time.
Payment Terms
Fees must be paid at the time of booking, prior to treatment, or as otherwise agreed in writing.
We accept payment by debit/credit card, bank transfer, or other approved methods.
Where payment is not received in advance, we reserve the right to withhold treatment until full payment is made.
Insurance Patients
Patients using private health insurance remain personally responsible for any fees not covered by their insurer.
It is the patient’s responsibility to confirm insurance cover and obtain any required authorisations.
Any shortfall, excess, or declined claims must be paid directly by the patient.
Cancellations & Non-Attendance
At least 48 hours’ notice is required to cancel or reschedule an appointment.
Late cancellations or missed appointments may be charged at 100% of the appointment fee.
Debt Recovery & Liability
Invoices not settled within 14 days of the due date may accrue interest at 4% above the Bank of England base rate, calculated daily.
We reserve the right to refer unpaid accounts to a debt recovery agency and/or commence legal proceedings. Patients will be liable for all associated costs, including legal fees, debt recovery charges, and interest.
The patient (or their guarantor) is ultimately responsible for payment of all fees incurred, regardless of any arrangement with insurers, employers, or third partie
11. Patient Rights & Responsibilities
At Beach Road Clinic, we believe that healthcare works best when patients and staff work together in a spirit of mutual respect and trust.
Your Rights
You have the right to:
- Be treated with dignity, respect, and without discrimination.
- Receive safe, effective, and compassionate care.
- Clear and understandable information about your condition, treatment options, and associated risks.
- Privacy and confidentiality in how your personal and medical information is handled.
- Consent to or refuse treatment (except where required by law).
- Access your medical records in accordance with data protection law.
- Provide feedback, raise concerns, or make a complaint without it affecting your care.
Your Responsibilities
We ask that you:
- Treat our staff and other patients with courtesy and respect.
- Provide accurate and complete information about your health and medical history.
- Follow the advice and treatment plan agreed with your clinician.
- Attend appointments on time, or notify us promptly if you need to cancel or rearrange.
- Respect our clinic policies, including health and safety rules.
- Use our complaints process responsibly if you are dissatisfied with your care.
12. Patient Complaints Policy
We are committed to providing the highest quality of care and service. If you are dissatisfied, we want to know so we can resolve matters and improve.
How to Make a Complaint
You can raise a complaint by:
- Speaking to a member of staff.
- Calling us: 07955 716 555
- Emailing: BeachRoadClinic@gmail.com
- Writing to: Beach Road Clinic, 32 Beach Road Littlehampton BN17 5HT
What Happens Next
We will acknowledge your complaint within 3 working days.
A full investigation will be carried out by the Clinic Manager or senior staff.
We aim to respond in writing within 20 working days. If this is not possible, we will keep you updated.
Escalating a Complaint
If you are not satisfied with our response, you may escalate your complaint to the Parliamentary and Health Service Ombudsman (PHSO):
Private patients may also contact the Care Quality Commission (CQC):
Our Commitment
- All complaints are treated seriously, fairly, and confidentially.
- Raising a complaint will not affect your care.
- We use complaints to review and improve our services.
13. Contact Details
Beach Road Clinic
32 Beach Road Littlehampton BN17 5HT
07955 716 555
14. Copyright
© 2025 Beach Road Clinic. All rights reserved.